PRIVACY POLICY

BBK Energy Solutions LLC

Effective Date: July 7, 2026

BBK Energy Solutions LLC (“BBK Energy,” “BBK,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when interacting with our business, website, online store, payment links, advertising campaigns, email communications, WhatsApp Business, phone calls, forms, customer service channels, and related services.

This Privacy Policy explains how we collect, use, store, share, and protect information when you contact us, request information, submit a form, make or attempt a purchase, receive a payment link, communicate with us, or otherwise interact with our services.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

- Full name;

- Phone number;

- Email address;

- Billing or delivery information;

- City, state, country, or service location;

- Product interest or service inquiry;

- Preferred contact method;

- Purchase details;

- Order details;

- Payment-related information;

- Messages, inquiries, documents, or communications you send to us;

- Information needed to provide quotes, process orders, coordinate services, or respond to customer requests.

We may also collect certain technical, usage, or interaction information when you visit our website, interact with our ads, open our emails, submit forms, or use online tools, including:

- IP address;

- Browser type;

- Device information;

- Pages visited;

- Referral source;

- Ad interaction data;

- Form submission activity;

- Website usage data;

- Payment link interaction data;

- General transaction status information.

2. HOW WE COLLECT INFORMATION

We may collect information through:

- Website forms;

- Online store or checkout processes;

- Payment links;

- Stripe or other payment processors;

- Zelle, bank transfers, or related payment communications;

- Meta/Facebook or Instagram advertising forms;

- WhatsApp Business conversations;

- Email communications;

- Phone calls;

- Customer service interactions;

- Referral submissions;

- Business communications with customers, suppliers, vendors, contractors, or commercial partners.

3. HOW WE USE INFORMATION

We may use your information for legitimate business purposes, including:

- Responding to inquiries;

- Providing quotes, product information, or service information;

- Processing purchases, payments, payment links, deposits, or order requests;

- Sending confirmations, receipts, transaction notices, or operational communications;

- Coordinating orders, delivery information, installation-related information, or customer support;

- Communicating with customers, suppliers, vendors, contractors, or commercial partners;

- Maintaining internal records, transaction records, order records, and accounting records;

- Preparing reports, reconciliations, settlement records, and documentation related to business operations;

- Detecting, preventing, and responding to fraud, unauthorized activity, chargebacks, payment disputes, or misuse;

- Improving our website, customer experience, advertising campaigns, sales processes, and services;

- Complying with tax, accounting, legal, banking, payment processor, or regulatory obligations;

- Enforcing our agreements, policies, invoices, payment terms, and legal rights.

4. PAYMENT INFORMATION

Payments may be processed through third-party providers such as Stripe, card networks, banks, Zelle, or other authorized payment methods depending on the transaction.

BBK Energy does not store full credit card numbers on its own systems. Payment information submitted through third-party payment processors is processed according to the privacy, security, and compliance practices of those providers.

We may retain limited transaction-related information necessary for recordkeeping, order processing, customer support, accounting, reconciliation, fraud prevention, dispute handling, refunds, chargebacks, payment verification, and business documentation.

Such information may include payment status, transaction amount, payment method, order reference, payout records, fees, refund records, chargeback records, settlement reports, payment confirmation records, and related communications.

5. THIRD-PARTY PROVIDERS AND COMMERCIAL PARTNERS

In the ordinary course of business, BBK Energy may work with third-party service providers, payment processors, software platforms, CRM tools, communication providers, advertising platforms, suppliers, vendors, contractors, installers, logistics providers, financing providers, or other commercial partners.

We may share information with such parties only when reasonably necessary to operate our business, process a transaction, provide customer support, coordinate an order, fulfill a customer request, comply with legal or accounting obligations, prevent fraud, or support a legitimate business purpose.

We do not sell your personal information.

6. ORDER, TRANSACTION, AND RECONCILIATION RECORDS

BBK Energy may maintain business records related to customer orders, payments, payment confirmations, invoices, transaction reports, settlement reports, processor fees, payouts, refunds, chargebacks, supplier payments, and related documentation.

These records may be used for accounting, reconciliation, tax reporting, fraud prevention, customer support, payment processor reviews, banking reviews, internal compliance, and documentation of legitimate business operations.

7. MARKETING COMMUNICATIONS

By submitting your information or interacting with our business, you may receive communications from us by email, phone, WhatsApp, SMS, or other channels regarding:

- Your inquiry;

- Your quote;

- Your order;

- Your payment;

- Product updates;

- Promotional offers;

- Referral opportunities;

- Customer follow-up communications.

You may opt out of promotional communications at any time by contacting us at info@bbkenergy.com or by using any unsubscribe mechanism available in the communication.

Please note that we may still send non-promotional messages related to active inquiries, orders, payments, support, security, legal matters, or transaction-related issues.

8. DATA RETENTION

We retain personal, commercial, and transaction-related information for as long as reasonably necessary to:

- Respond to inquiries;

- Complete transactions;

- Maintain customer and order records;

- Maintain accounting, tax, payment, and reconciliation records;

- Comply with legal, tax, banking, accounting, contractual, or regulatory obligations;

- Resolve disputes;

- Respond to chargebacks, refunds, fraud reviews, payment processor inquiries, or bank inquiries;

- Enforce our agreements and policies;

- Support legitimate business operations.

When information is no longer reasonably necessary, we may delete, anonymize, archive, or securely dispose of it, unless retention is required or permitted by law or legitimate business needs.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, payment processor, communication platform, storage system, blockchain network, email system, or internet transmission can be guaranteed to be completely secure. You acknowledge that information transmitted electronically carries inherent security risks.

10. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES

Our website, landing pages, advertisements, or third-party platforms may use cookies, pixels, tags, analytics tools, and similar technologies to:

- Measure website performance;

- Track conversions;

- Understand user behavior;

- Improve marketing campaigns;

- Build remarketing audiences;

- Analyze ad interaction;

- Improve customer experience.

These tools may be provided by third parties such as Meta, Google, analytics providers, advertising platforms, or other technology providers.

11. THIRD-PARTY LINKS AND PLATFORMS

Our website, emails, forms, messages, payment links, or advertisements may contain links to third-party platforms, payment processors, financing providers, social media services, supplier websites, or external websites.

We are not responsible for the privacy practices, security practices, policies, content, products, services, decisions, warranties, or conduct of third parties. You should review the applicable third-party policies before submitting information through their platforms.

12. CHILDREN’S PRIVACY

Our services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain privacy rights regarding your personal information, including the right to:

- Request access to information we hold about you;

- Request correction of inaccurate information;

- Request deletion of information, where applicable;

- Request limitation of certain uses;

- Opt out of promotional communications.

To submit a privacy-related request, please contact us at:

BBK Energy Solutions LLC

Email: info@bbkenergy.com

We may need to verify your identity before processing certain requests.

14. LEGAL, COMPLIANCE, AND FRAUD PREVENTION DISCLOSURES

We may disclose information when reasonably necessary to comply with applicable law, tax obligations, accounting requirements, subpoenas, court orders, regulatory requests, banking reviews, payment processor reviews, fraud investigations, chargeback responses, or other lawful requests.

We may also disclose information when necessary to protect our rights, prevent fraud, investigate suspicious activity, enforce our agreements, protect customers, or protect the security and integrity of our business operations.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, payment processing practices, operational needs, or customer service processes.

Any updates will be posted with a revised effective date. Your continued interaction with our business after an update means you accept the revised policy.

16. CONTACT INFORMATION

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

BBK Energy Solutions LLC

Email: info@bbkenergy.com

Phone: +1 (239) 289-5710

Website: www.bbkenergy.com